Terms of Sale

Information on Subjects and Terms of Sale

The goods covered by these general terms are provided by: DenWorker Srl

General Terms of Sale and Contract Conclusion Procedures

The Purchaser, after configuring the fitting, must read, accept, and print these terms, also declaring that they have reviewed the instructions provided during the purchase and payment process.
The purchase is considered finalized exclusively after completing the order and purchase procedure outlined on the website, choosing one of the available methods, and paying the price, which is then received by DenWorker.
If the Purchaser does not complete the payment process, the purchase will not be finalized, and the order will have no effect. If the Purchaser selects the cash-on-delivery payment option, the sale will still be concluded upon payment of the due price to the courier upon delivery.
By placing an order through the website and its procedures, the Purchaser confirms that they have reviewed all the instructions provided during the purchase and fully accept the terms of sale and payment outlined below.
The Purchaser may select the products they wish to purchase and proceed with the order from the “cart” section.
The proper receipt of the order is confirmed by DenWorker via an order confirmation sent to the email address provided by the Purchaser, containing the order number (to be used in all subsequent communications with DenWorker) and all the details from the summary page, including the orderer’s and order details, the price, the chosen payment methods and terms, the address for delivery, if requested, delivery times, and the existence or absence of the right of withdrawal.
In cases of payment by bank transfer or credit card, the order remains pending until full payment is received. For cash-on-delivery payments, the products will be shipped according to the terms of this contract.
The Purchaser agrees to pay for the purchased item within the specified times and methods and to print and retain this contract if deemed necessary.

Delivery Times and Methods

From the order confirmation following payment, the goods will be available for shipment or pickup within 10 business days (indicative and non-essential term); delivery times vary depending on the chosen delivery method. DenWorker will promptly inform the Purchaser when the goods are ready for pickup or shipment. From that moment, DenWorker will not be liable for any delivery delays, which will be solely attributable to the chosen courier.
The Purchaser may request shipment through a courier designated by DenWorker (with an additional cost explicitly indicated during the purchase process) or collect the goods directly from DenWorker’s premises, personally or via a third-party courier.
If shipment through DenWorker’s designated courier is requested, once the goods are delivered, the Purchaser will receive tracking information via email to independently monitor the shipment.
The Purchaser is advised to carefully inspect the packaging and its integrity before signing the delivery receipt. If there are anomalies (e.g., torn packaging, etc.), sign with the exact words to invoke transport insurance: “ACCEPTED WITH RESERVATION – DAMAGED PACKAGING” or refuse the goods for the same reason. Otherwise, a refund will not be possible.

Prices and Payment Methods

The public list prices displayed on the website www.denworker.com may be subject to discounts and promotions.
Each price and delivery charge is inclusive of VAT (22%) and constitutes a public offer pursuant to Article 1336 of the Civil Code.
The prices applied to the products are those indicated on the website at the time the order is finalized and included in the order confirmation. During the purchase process, before the order is submitted, and later in the summary page and order confirmation, the product costs, shipping fees, available payment methods, and related costs will be separately indicated.
Payments by the Purchaser may only be made using one of the indicated payment methods.
Any modifications requested by the Purchaser after the contract is concluded must be previously accepted by DenWorker, who will confirm them to the email address provided by the Purchaser. Such modifications may be subject to an increase in the total order price and will not be processed by DenWorker until payment of the additional requested amount is received.
Upon receiving payment, the related fiscal document, as required and/or requested, will be issued based on the data provided during registration and/or order placement, and sent with the goods, via email, or according to legally prescribed methods. No invoice changes will be possible after its issuance.
Any refunds will be credited using one of the proposed methods chosen by the Purchaser and, in the case of exercising the right of withdrawal, within a maximum of 14 days from when DenWorker is informed of the withdrawal. DenWorker may withhold the refund until the item is received or until the Purchaser provides proof of its return, whichever occurs first.

Order Fulfillment Infeasibility

Should DenWorker be unable to deliver the products due to any issue, at its sole discretion, it will notify the Purchaser, reserving the right to terminate the contract with a simple notice, without fulfilling the order and with the sole obligation to promptly refund the amounts paid by the Purchaser via bank transfer to the account specified by the Purchaser (IBAN code).

Limitation of Liability

DenWorker accepts no responsibility for disruptions caused by unforeseen circumstances or force majeure that may prevent order fulfillment within the estimated timeframes.
DenWorker is not liable, except in cases of intent or gross negligence, for disruptions or malfunctions related to internet usage beyond its control.
DenWorker cannot be held responsible for damages, losses, or costs incurred by the Purchaser due to non-performance of the contract for reasons not attributable to it; in such cases, the Purchaser will only be entitled to a refund of the price, minus the amounts corresponding to the already produced components.
The Supplier assumes no responsibility for any fraudulent or unlawful use by third parties of credit cards or other payment methods during the purchase of the products if it demonstrates having taken all possible precautions based on the best knowledge and experience of the time and ordinary diligence.
DenWorker will not be liable for direct or indirect damage to people and/or property caused by failure to process the order and/or delays in production and/or shipping and delivery, either contractually or extra-contractually.
No consequences resulting from errors made by the Purchaser in providing their data when accepting these conditions and placing the order can be attributed to DenWorker.
DenWorker is not responsible for the Purchaser’s use of the products sold, including installations contrary to the recommended and commonly used methods. The products sold are intended to be installed according to the methods and characteristics outlined in the “Descriptive Report of DenWorker Fitting Performed in a Workmanlike Manner”; any use contrary to this exempts DenWorker from any liability.
The installation of the work vehicle fitting composed of DenWorker products may, under certain conditions, require an update of the vehicle registration document following an inspection at the competent Department for Land Transport. Therefore, consulting a specialized technician to assess its necessity is recommended. In no case can DenWorker be held responsible for administrative sanctions or any harm resulting from non-compliance with this recommendation.
Under no circumstances can the Purchaser be held responsible for delays or misunderstandings in payment if they prove having made the payment within the specified times and methods indicated by the Supplier.

Warranty for Defects and Assistance Procedures

The product purchased by the Buyer is deemed to have a defect or non-conformity when: the selected materials and/or dimensions stated in the order do not match those of the delivered item; the configuration does not correspond to the submitted order; the material has surface or structural defects.
In the event of a defect or fault, the Buyer may request the repair of the item or the replacement of the product at no cost, unless the requested remedy is objectively impossible or excessively costly compared to the alternative. The Buyer may request a price reduction or contract termination if the repair or replacement is objectively impossible to perform or excessively costly, or if Denworker fails to repair or replace the item within a reasonable time frame (not less than 90 days). Contract termination (with the return of the item and refund) cannot be requested if the defect is minor. The request must be submitted in writing via PEC (certified email) or registered letter with acknowledgment of receipt to Denworker, which will indicate its willingness to comply with the request or provide reasons for its inability to do so within a reasonable time (not less than seven days); the communication will also include shipping instructions.
In any case, when assessing the value of a defective item for a full or partial refund, consideration will be given to the usage the Buyer has already made of the item.
In the case of reported defects or non-conformities, Denworker reserves the right to have its representative verify the existence and nature of the claimed defect.
If the Buyer is a consumer, Denworker is liable for any non-conformities that arise within two years from the delivery date, provided they are reported via email, fax, PEC, or registered mail within two months of discovery, failing which the claim will lapse. In this case, Denworker is liable under Articles 114 et seq. of the Consumer Code for damages caused by product defects if it fails to notify the injured party of the identity and address of the manufacturer or supplier within three months of the request. The damage claim must be submitted in writing, specifying the product that caused the damage, the place and date of purchase, and providing access to the product if it still exists. Denworker is not liable for consequences arising from a defective product if the defect is due to compliance with mandatory legal provisions or binding regulations, or if the state of scientific and technical knowledge at the time the manufacturer placed the product on the market did not allow the defect to be identified. No compensation is due if the injured party was aware of the product defect and the related risks but voluntarily exposed themselves to it. The injured party must prove the defect, the damage, and the causal link between them. They may claim compensation for damages caused by death, personal injury, or the destruction or deterioration of items other than the defective product, provided they are typically intended for private use or consumption and were primarily used by the injured party. Property damage under Article 123 of the Consumer Code will only be compensated if it exceeds €387.
If the Buyer is not a consumer, Denworker offers the same warranty for one year from the delivery date, provided the defect is reported within eight days of discovery, using the same procedures as above.
This warranty applies if the item is used appropriately for its nature and intended purpose. It does not apply to improper use. Furthermore, this warranty does not cover non-conformities caused by negligence or misuse of the item or circumstances not attributable to manufacturing or conformity defects.

Consumer Protection

If the Buyer is an individual acting for purposes unrelated to their entrepreneurial, commercial, artisanal, or professional activity, they are considered a “consumer.” Thus, the special provisions of Legislative Decree 206/2005 (Consumer Code) and its amendments and additions apply to this contract. If the Buyer is a professional—i.e., a natural or legal person acting in the course of their business, trade, craft, or profession, or an intermediary thereof—general regulations apply.
In this contract, a professional is considered anyone who provides a VAT number for invoicing when submitting their order.

Right of Withdrawal

The consumer has the right to withdraw from the contract without penalties and without giving any reason, within 14 calendar days from the receipt of the purchased item.
If the Buyer wishes to exercise their right of withdrawal, they must notify the seller (including by using the form provided under Article 49, paragraph 1, letter h, of the Consumer Code) via registered letter with acknowledgment of receipt to the address: Colli al Metauro (PU), Via del Progresso s.n. – 61036; by email at info@denworker.com; or by PEC at denworkersrl@pec.it.
For the exercise of the right of withdrawal, the communication may be replaced by returning the purchased item within the same timeframe. The date of delivery to the postal office or courier will serve as proof between the parties.
The Buyer must return the item without undue delay and, in any case, within 14 days from the date of notifying Denworker of the withdrawal. If the returned items show damage or wear resulting from handling beyond what is necessary to establish their nature, characteristics, and functioning, Denworker may withhold an amount corresponding to their diminished value from the refund.
The Buyer cannot exercise the right of withdrawal for contracts concerning custom-made or clearly personalized products, or products that, by their nature, cannot be returned or are liable to deteriorate or expire rapidly, as well as items whose price is subject to financial market fluctuations beyond the seller’s control, or in any other case specified under Article 59 of the Consumer Code.
The only costs payable by the consumer for exercising the right of withdrawal under this article are the direct costs of returning the item to Denworker.
Denworker will refund the price of the item for which the withdrawal was exercised within 14 days from the receipt of the withdrawal notice from the Buyer. Denworker may withhold the refund until it has received the item or until the Buyer provides proof of having returned it, whichever comes first.
Upon receipt of the withdrawal notice from the Buyer, the parties to this contract are released from their mutual obligations, subject to the provisions outlined in this article.
The right of withdrawal is granted, as per legislative provisions, exclusively to consumer Buyers.
For non-consumer Buyers, except for custom-made or clearly personalized items or items that cannot be returned or are liable to deteriorate or expire rapidly, as well as items whose price is subject to financial market fluctuations beyond the seller’s control, the right of withdrawal is granted for 14 calendar days from the receipt of the purchased item. This must be communicated via registered letter with acknowledgment of receipt to the address: Colli al Metauro (PU), Via del Progresso s.n. – 61036; by email at info@denworker.com; or by PEC at denworkersrl@pec.it. The Buyer must return the item at their own expense without undue delay and, in any case, within 14 days from the notification to Denworker of the withdrawal. If the returned items show damage or wear resulting from handling beyond what is necessary to establish their nature, characteristics, and functioning, Denworker may withhold an amount corresponding to their diminished value from the refund. Denworker will refund the price of the item for which the withdrawal was exercised within 14 days from the receipt of the withdrawal notice from the Buyer. Denworker may withhold the refund until it has received the item or until the Buyer provides proof of having returned it, whichever comes first. Return shipping costs are the responsibility of the Buyer.

Express Termination Clause

The obligations referred to in points 3 and 5 are essential; therefore, non-compliance, unless determined by force majeure, results in the termination of this contract under Article 1456 of the Italian Civil Code.

Communications and Complaints

Written communications addressed to Denworker and any complaints will only be deemed valid if sent to the following address: Colli al Metauro (PU), Via del Progresso s.n. – 61036; or via email to: info@denworker.com; or PEC denworkersrl@pec.it.
The Buyer must indicate in the registration form the email address where they wish to receive communications, commit to always using the same address in communications with Denworker, and append their name, surname, and/or business name at the end of each communication; they also expressly recognize the validity and evidentiary value of declarations sent and/or received electronically via email.
Denworker will not be held liable for any consequences resulting from the failure to fulfill these obligations.

Contract Storage Methods

In accordance with Article 12 of Legislative Decree 70/2003, Denworker informs the Buyer that orders sent are stored digitally on its server at its headquarters and/or in paper form, according to confidentiality and security criteria.

Applicable Law and Jurisdiction

If the Buyer is a consumer, the competent jurisdiction is invariably that of the Consumer’s place of residence or chosen domicile.
If the Buyer is not a consumer, the competent jurisdiction is Pesaro.
However, different legal provisions remain unaffected.
For resolving disputes that may arise concerning the execution of this contract, the competent jurisdiction is Pesaro.

Under Articles 1341 and 1342 of the Italian Civil Code, the Buyer expressly declares acceptance of the following clauses:

– Subject of the Contract
– Delivery Times and Methods
– Inability to Fulfill the Order
– Liability Limitations
– Warranty for Defects and Assistance Methods
– Right of Withdrawal
– Express Termination Clause
– Communications and Complaints
– Applicable Law and Jurisdiction